Policies

Privacy and Confidentiality
Any personal information, health related or otherwise, that you share before, during or after your treatment will remain confidential. No information will be shared with an outside party unless your written permission is given or the information is required by law.

Cancellations
24 hours notice is required for cancellations or changes to your appointment time. If less than 24 hours notice is given, you will be charged for your appointment. We put aside your time slot for you, so if you don't show up we miss treating you AND the person who could have gone in your spot. If enough notice is given, we can treat someone else who may be waiting for an available appointment. If an emergency is to blame, please let me know.

Receipts
Receipts can only be given in the name of the person receiving the treatment. If you are purchasing a gift certificate or paying on behalf of someone else, this will be stated on the receipt. By law, your receipt must state exactly what occurred. For example, a one hour treatment must be recorded as such, not two half hour treatments on separate days. Unfortunately some insurance policies only cover a certain amount per treatment, but writing inaccurate receipts is considered fraud and could mean your therapist losing their licence.

Insurance
Most extended health plans cover Massage Therapy, however each policy is different. Please check into your plan before your first appointment. You are responsible for processing your own insurance claims and payment is required after each treatment.

Your Appointment Time
Please be on time for your appointment. The time you book is set aside for you. If you are late, you will receive whatever time is left in your scheduled time slot and the full fee will be charged. I will do my best to give you your full treatment time but scheduling does not always allow for this.
Your health history taking, assessment, massage, self care instructions and re-assessment are all important parts of your treatment. If it is your first appointment I recommend booking an hour time slot as the initial intake is the longest.